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  Disappointed is an understatement. 15 months ago I lost my father very unexpectedly, I asked the chaplain at the hospital whom they would recommend for cremation services... and Accu Care was his first thought. I didn't live close to their location, but was willing to make the drive because surely the recommendation would be sound. Let me also say that I am familiar with death, dying and the cremation process as I live it everyday on the veterinary side...and any day of the week my team does it 1000x better than this business. My initial impression of the office was that it was temporary or a pop up...wasn't warm or inviting at all, neither was the staff. When we were brought in to the room, condolences were not offered, and we sat down straight to paperwork. I was not looking for a hand to told, just decent manners as I would offer my own clients. The person we worked with seemed bored and uninterested being there, so I wasn't surprised that come time to use our death certificates that there was an error that was found. Initially the same employee was contacted, and I was told that the corrections may take up to 6 months. I called at the 6 month mark, no edited version yet. At the 13th month mark I checked in again with the same employee, and was told that the one who was in charge of processing was no longer with the business, and the request for the edits had never been made. Even if this employee wasn't the one who processes the paperwork, where was the follow up? At 6 months or before? Miraculously the edited version could be done in 10 days. Ridiculous. The ball was dropped. In addition to very poor customer service, when we picked up the cremains, we sat down with a different employee who proceeded to tap on my dad's urn like it was a good ol' piece of furniture. I hurried out of there so fast, hoping to never hear or see them again...but alas the death certificate issue that drew out for over a year. This experience was atrocious, unacceptable, unprofessional, and hurtful to me and my family. I wish I'd trusted my gut and went elsewhere.

  Added September 08, 2016 by Sofia Padilla